Secure Data Storage
Every action on every inspection record needed to be included in a real time report, enabling a full audit trail to be viewed or exported at any stage, providing full digital progressive assurance of every inspection or repair, and across every digital file held in the solution.
All eviFile’s data storage is also heavily encrypted and is only accessible through the platform ensuring that all reports were tamper free and fit for distribution to Drax’s insurers.
All of the data needed to be reported in real time, so a number of custom reports displaying the exact status of every inspection were configured and the data from these reports was available on platform or through an export/API call for inclusion in other solutions such as Power BI or Tableau.
This provided a robust mechanism to move data into the platform and to also make it available for any wider reporting needs.
The end to end NDT testing process is highly complex, with many different tiers of management, sub-contractors and insurers being involved at various stages of the outage process. As part of the professional services layer we provide with eviFile, we have reviewed the existing process to ensure they are as “lean” as possible before we digitise them.
We understand that moving from a primarily paper-based environment means that processes can be stripped back to ensure they are as efficient as possible when we move them to be managed in eviFile.
eviFile’s Implementation Approach
Not only that, but issues, snags, and non-conformity requests can be collected by an engineer in real-time. These problems can then be taken through a separate workflow process – streamlining their progression to approval. As a result, any project hurdles – and potential delays – are not only allocated, tracked, and managed towards completion in real-time, but remain digitally-linked to the main asset.
As well as this, all data reporting is in real-time through eviFile’s Power BI reporting suite – showing planned progress vs. actual, while also delivering project-based business information analytics in seconds. If needed, changes can be made instantaneously, and reports delivered rapidly.
Service Desk
For all service desk needs, eviFile implemented Jira service desk from Atlassian. Jira service desk allows users to log issues directly from the device that they are working from quickly and efficiently.
The Service Desk will be used to manage serviced project setup, issue management and self-service project setup support.
All support is included in our license costs and is uncapped. The main benefits of using the service desk are:
Enhanced Efficiency
The service desk for DPL enhanced our efficiency. It serves as a centralised location for all of our customer service communications.
Our service desk is a customer service hub that allows the inflowing activity to come into one place, this makes our workflow more efficient.
Seamless Experience
DPL required a seamless experience when they interact with us. Customers are met with consistency wherever or however they contact the business, a business response is uniform across all platforms, and business response time is predictable allowing for SLAs. When all of these factors work together, it creates a seamless experience.
Here’s what Drax said about working with us:
“After an extensive procurement process, eviFile was deemed to be the best-fit solution due to its handling of complex processes and impressive level of configurability. We are confident this technology will make an immediate impact and bring a clear commercial benefit.
“Drax Power Station is the biggest decarbonisation project in Europe. We are replacing our coal units, which will extend the life of the plant, protect jobs and deliver cleaner, more reliable energy for millions of homes and business. The efficiency savings through eviFile will allow us to focus as much attention as possible to our cleaner energy vision.”
Michelle Desmond, Outage Programme Lead, Drax Power Group (DPL LTD)
