Background
A division of VolkerWessels UK, VolkerRail is one of the UK’s leading multi-disciplinary railway infrastructure contractors. Employing over 900 people, it comprises seven divisions: VolkerRail Major Projects, plus six specialist businesses: design, metro and rail projects, piling, plant, power, and signalling.
By 2020, it had delivered contracts valued at over £1 billion across the UK’s national rail network, including work on main, branch and light rail networks, freight lines, depots, sidings and private industrial locations. It is experienced in permanent way renewals, maintenance and track construction, overhead line electrification, HV and LV power distribution and signalling – all supported by an extensive fleet of plant equipment.
In 2018, VolkerWessels began a digital transformation programme, “Tomorrow Now”, led by a newly appointed chief digital officer. Looking to improve information efficiency and reduce time and cost waste due to historic reliance on email and paper-based production and storage systems, the Microsoft Office 365 suite was introduced as a core business platform in March 2019.
The launch was timely, with the communication and collaboration tool Microsoft Teams, in particular, helping the business overcome many of the constraints created by the COVID-19 pandemic from March 2020 onwards. By September 2020, use of the suite had extended to 90% of employees, and VolkerRail was able to deliver all its projects on schedule.
Introduction of Office 365 was a key early stage in the VolkerWessels programme. With a slogan of “Powered by Data, Driven by People”, this has three strands – people, processes, and technologies – and the initial stages involved engaging with company people to identify what barriers were preventing people from working efficiently. Employees were encouraged to challenge existing processes and tools. Special interest groups were created to focus on potential improvement areas including 4D planning, artificial intelligence, better collection and management of site data, and improved analytics and reporting, including through use of MS PowerBI.